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Frequently Asked Questions
Straight answers about junk removal
- Free estimate
- Fixed price
- All of Bulgaria
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Junk removal FAQ
What kind of junk do you take?
Almost anything two people can lift: furniture, mattresses, appliances, boxes, garden waste, renovation rubble and scrap metal. If you are unsure about an item, mention it when you call.
Is there anything you cannot take?
We do not collect hazardous waste: paint and solvents, chemicals, asbestos, gas cylinders, car batteries or medical waste. These need licensed handling, and we can tell you where to take them in your town.
Do I need to carry things outside first?
No. Show us what has to go and our crew carries it out from wherever it stands, whether that is the attic, the basement or the fourth floor.
Can you take just one item?
Yes. A single sofa, fridge or mattress is a perfectly normal job for us, and the price reflects the small load.
Do I need to be at home during the pickup?
Someone should be there to approve the price and point out what goes. If you cannot be there, a neighbour, relative or property manager can do it for you.
What happens to my junk after you take it?
We sort every load first. Metal, paper and plastics go to recycling, usable items go to reuse, and only what is left ends up at a licensed landfill.
Pricing FAQ
How much does junk removal cost?
The price depends on how much space your load takes in the truck, not on how long we spend. The crew looks at the items on site and gives you one fixed figure before lifting anything.
Is the estimate really free?
Yes. The estimate costs nothing and you are under no obligation. If the price does not suit you, the crew leaves and you owe us nothing.
Can the price change once you start?
Not for the items we priced. It only changes if you add more things during the job, and then we tell you the new figure before loading them.
Do you charge extra for stairs?
No. The price already covers carrying from any floor. If the building has no lift, say so when you book so we send enough people.
How do I pay?
You pay once the job is done and you are happy with it, in cash or by bank transfer.
Do you issue invoices for companies?
Yes. Give us the company details when you book and the invoice comes with the job.
Booking FAQ
How do I book a pickup?
Call 087 907 9759 or leave your name and number in the form on our home page. We call you back, ask what needs to go and agree on a time.
How soon can you come?
Often the same or the next day, depending on your town and how busy the week is. Tell us if it is urgent and we will look for the earliest slot.
Do you work at weekends?
Yes. We work seven days a week, so a Saturday or Sunday pickup is no problem.
When will the crew arrive?
We give you a two-hour arrival window and the crew calls before setting off, so you do not have to wait in all day.
Can I change or cancel my booking?
Of course. Call us as early as you can and we will move the pickup or cancel it, free of charge.
Which towns do you cover?
All of Bulgaria. Our crews work in the big cities and the villages around them. If you are not sure we reach you, write to maistori@super5.bg.
Renovation FAQ
Do you remove renovation debris?
Yes. Tiles, plaster, bricks, old doors, window frames, bathroom fittings and flooring are all regular loads for us.
Do I need to bag the rubble?
It helps, but it is not required. We bring bags and shovels and can load loose rubble as well.
Can you come while the builders are still working?
Yes. Many customers book us between trades, so the next crew starts with a clear floor instead of a pile in the hallway.
Do I need a skip on the street?
No. We load straight onto our truck and leave the same day, so there is no container to order and no permit to arrange.
Do you clean up after loading?
We sweep the rooms and the stairwell we used. The dust of the renovation itself stays with the builders, but our route is left clean.
Recycling FAQ
Do you recycle what you collect?
Yes. Every load is separated into metal, paper, plastics and reusable items before anything goes to landfill.
What happens to furniture in good condition?
Furniture, clothes and household goods that still work are passed on to local charities and reuse centres.
Can I keep some things back to donate myself?
Of course. Just tell the crew what stays and they will leave it where you want it.
What about old electronics and appliances?
Fridges, washing machines, TVs and computers go to licensed electrical waste recyclers, never into general rubbish.
Business FAQ
Do you work with offices and shops?
Yes. We clear old desks, chairs, shelving, stock and packaging for offices, shops, warehouses and restaurants.
Can you clear a property after tenants move out?
Yes. Landlords and property managers book us to empty flats between tenants, often without needing to be there themselves.
Can you work outside business hours?
We can arrange early morning, evening or weekend pickups, so your staff and customers are not disturbed.
Privacy FAQ
What details do you ask for when I book?
Only your name, your phone number and a short note on what needs to go. We do not ask for anything else online.
What do you use my phone number for?
To call you back about your request and to agree on the pickup. We do not send advertising.
Do you share my details with anyone?
No. Your details stay with us and are not sold or passed on for marketing.
How can I have my details deleted?
Write to maistori@super5.bg and we will remove them.
Where can I read your privacy policy?
The full text is on our privacy policy page.
Let our crew clear the clutter for you today!
Fair work, plain answers
One price. One visit. No mess left.
We would rather answer a question twice than leave you guessing. That is why the price is agreed before anything is lifted, the crew calls ahead, and the job is not finished until the floor is swept. Anything this page does not cover, just ask us on the phone.
From Vidin to Burgas
Crews in every major city, and the villages around them are on the route too.
Priced by the load
You pay for the space your items take in the truck, agreed on site and fixed.
A call back, not a queue
Leave your number and a real person calls you back to set the time.